FAQs

A: Temperature on the Vision Grills Kamado is controlled by air flow between the top and bottom vent. The ceramic construction provides superior heat control allowing the ability to move from 200◦ and 700◦+ within minutes.

The ceramic construction of the Vision Grills Kamado delivers superior heat and moisture retention. Unlike metal charcoal grills, it is easier to get the Vision Grills Kamado hotter than to reduce the temperature. If you are planning on smoking or other “low and slow” techniques, it is recommended that you set the calibrated top and bottom draft vents to the desired temperature setting recommended in the owner’s manual once the charcoal has ignited. This will allow you to achieve the desired smoking temperature and the calibrated vents can be adjusted to raise the temperature as desired.

Should you experience challenges with controlling temperature, please contact Vision Grills Customer Service.

A: To achieve maximum temperature, the Vision Grills Kamado requires no more than a ¾ full fire bowl. Less than a ¾ full fire bowl will reduce the maximum temperature that can be achieved but will not reduce the burn time.

To achieve the best results, it is recommended to use Lump Charcoal which allows lighting ease, longer/hotter burning and can be reused.

WARNING DO NOT USE LIGHTER FLUID TO IGNITE CHARCOAL. Ceramic grills will absorb lighter fluids retaining the smell and flavor.

Vision Grills is continuing to design innovative accessories to enhance your grilling experience and are available at major retailers and can be seen at www.VisionGrills.com

A: It is recommended that Vision Grills owners experiencing difficulty in removing label adhesive apply a solution of soap & water and scrub gently, scrapping may cause damage to the side shelf. If the adhesive is not removable to your satisfaction, or damage occurs, please contact Vision Grills Customer Service Department for replacement.

A: Should any parts be broken or cracked when delivered please contact Vision Grills Customer Service Department for replacement options. Submitting Warranty Claims requires proof of purchase and photo of damaged part.

A: If parts are missing from the original box, please contact Vision Grills Customer Service Department for delivery of missing part(s).

A: The Vision Grills Kamado Pro Ash Drawer has been designed with a “channel” at the bottom of the removable drawer to “seat” securely in the opening. If the Ash Drawer does not appear to “seat” securely when inserted, remove the drawer, check for any obstructions and reinsert the Ash Drawer.

Should the Ash Drawer not fit properly after following the instructions above, please contact the Vision Grills Customer Service Department to resolve the problem.

A: Maintained properly, the Vision Grills Kamado should provide a lifetime of grilling. The exterior ceramic can be wiped down with a nonabrasive soap & water solution and rinsed with water.

The interior of the kamado and the fire bowl can be scrubbed lightly with water.

To clean sliding bottom draft vent on the Vision Grills Classic, use a stainless steel cleaner and apply as directed.

Should your Vision Grills Kamado be chipped during use, it is recommended that a clear high temperature sealer (available at most hardware stores) be applied to chip to minimize the damage.

To ensure full protection it is recommended that the Vision Grills Kamado be covered when not in use.

A: Charcoal briquettes include chemicals to assist in ignition and to burn completely, and typically cannot be reused.

To enhance the flavor and grilling experience, it is recommended that the Vision Grills Kamado be used with Vision Grills Lump Charcoal. The 100% Natural Lump Charcoal contains no chemicals, and will be extinguished and reusable when all draft vents are closed.

A: DO NOT USE LIGHTER FLUID to ignite charcoal for use in a Vision Grills Kamado. The ceramic construction promotes heat/moisture retention and will absorb lighter fluid which will cause unsavory flavor and odors.

A: Enjoy grilling year-round. Unlike metal kettle barbeque grills, the ceramic construction of the Vision Grills Kamado provides superior heat retention and consistency to temperatures below freezing.

A: The cart for the Vision Grills Kamado was intentionally designed with a small gap between the cart and bottom fire bowl. This innovative design feature allows for enhanced stability and reduces the risk of tipping.

A: Vision Grills mission is to deliver a high value kamado grilling experience at reasonable prices for all consumers.

Vision Grills Kamado owners can expect to unparalleled value with the highest quality and innovation available on the market.

A: Vision Grills does not sell directly to consumers’. The Vision Grills Kamado is available at large retailers throughout the United States, Canada, Australia, Japan, Korea, Taiwan and the United Kingdom.

A: The Vision Grills Kamado has been designed with calibrated top and bottom draft vents to allow for superior temperature control. Please refer to the Vision Grills Kamado Owner’s Manual for recommended calibration settings for desired temperatures.

A: The ceramic construction of the Vision Grills Kamado allows users the flexibility to sear, grill and smoke in a single grill session. Refer to the owner’s manual for draft vent calibration settings for your desired cooking need.

A: The flavor and aroma from your Vision Grills Kamado is enhanced by the use of flavor wood chips. To achieve the highest quality flavor, soak ½ cup of selected flavor wood chips in water 30 minutes before grilling. Lift the hinged grate to add wood chips after charcoal is ignited.

A: The Vision Grills actively working on the design of innovative accessories for the Vision Grills Kamado to enhance the grilling experience.

Vision Grills currently offers the Vision Grills Volcanic Cooking Stone which offers the flexibility of enjoying stone grilling and heat diffusion in a single product. Vision Grills is preparing to launch a line of 100% Natural Lump Charcoal and Grilling Utensils which will be available through retailers.

A: Vision Grills offers a 1-year Limited Warranty against manufacturer defects. Should your Vision Grills Kamado have defects or be damaged prior to assembly, please contact the Vision Grills Customer Service Department for instructions for submitting a Warranty Claim.

A: Vision Grills offers the versatile Vision Grills 100% Natural Volcanic Cooking which allows for heat diffusion during smoking as well as a stone cooking surface for grilling vegetables, seafood, pizzas and other small grill items.

A: The Vision Grills Kamado is constructed of high quality ceramic with the thickest ceramic wall design in the industry. The design team at Vision Grills included 2 heavy duty lid springs to deliver the lowest lift weight of the dome in the industry. The 4-leg stainless steel cart with 2 locking casters to reduce movement of the cart was designed to provide superior stability. There is a low risk of tipping if the interior fire bowl is not installed to serve as a counterweight. To ensure no risk of tipping, it is recommended that care be taken when lifting the dome to install the fire bowl.